About

I work with organisations that need to improve business performance and grow in challenging times, but don’t have the internal expertise to diagnose the ‘weakest links’ across the whole business. These ‘weakest links’ can be in people management, process design or execution, and/or systems. Usually they are a cross-functional combination of all three, meaning a ‘holistic’ approach is needed to implement a solution.

In generic terms, I define customer excellence as:

Clients benefit from my experience working in small, medium and large organisations, using a combination of skills in business and CRM strategy, workshop facilitation, business process design, change management, competency frameworks, high performance training and customer journey workshops to put ‘the customer’ at the heart of their business.

Most importantly, my work is driven by the sincere belief that people make business work; and that by aligning purpose, passion and people – with a good dose of business sense, success is inevitable.

How I can help you?

If you’re suffering from:

• Low or falling repeat business
• OK – but not brilliant customer satisfaction scores
• Low employee retention/high staff turnover

or any combination of the above; then I can focus your business on ‘customer excellence’ to address the problem.

I regularly cover these topics here on the blog and also in my ebook, Love Your Work, Love Your Life.

It’s free to download from this website. Why not take a sneak peek?