I am proud to serve a range of clients with professional services including:
APMG-UK specialises in the accreditation and certification of organisations, processes and people.
Business Objectives
- Develop organisational and individual competency to support and drive business growth; robust succession planning; drive values and behaviours at the heart of APMG culture.
The Solution
- Develop & implement a high-performance competency model to capture desired behaviours across every level of the international organisation.
Personal Touch Financial Services are one of the largest Financial Service Networks in the UK with over 2100 Financial Advisers.
Business Objectives
- As part of a larger business turnaround, to create a ‘service excellence’ ethos within PTFS, & put the ‘customer’ at the heart of the business.
The Solution
- Service Excellence workshops conducted; cross-functional processes & systems reviewed and adjusted, strategic initiatives launched, leadership and management training.
BNY Mellon is a leading asset management and securities services company.
Business Objectives
- Deliver a first class ‘Focus on Performance’ management training programme.
The Solution
- 3 modules delivered throughout the year, focusing on ‘Planning for Success’, ‘Coaching for Performance’ and ‘Motivational Performance Reviews’.
Roland UK is a designer, manufacturer, and distributor of electronic musical instruments, audio equipment and music accessories.
Business Objectives
- Develop a CRM strategy, select a CRM platform and implement CRM across the business.
The Solution
- definition of CRM strategy, CRM vendor selection, project and change mgt. support for CRM implementation.
